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return & refund policy

Last updated: May 12, 2026

Thank you for choosing Delta Café Roasting Co. We work hard to roast and ship your coffee fresh. Because coffee is a perishable product, we handle returns and refunds a bit differently than non‑food items.

1. Coffee & Tea Products

  • We do not accept returns on opened bags of coffee or tea.

  • If there is an issue with your order (wrong item, damaged in transit, or quality concern), contact us within 7 days of delivery.

  • Please include your order number, a description of the issue, and photos if possible.

  • If we confirm an error or quality issue, we will offer a replacement or store credit.

2. Equipment & Merchandise

  • Unused equipment and merchandise (brewers, grinders, mugs, etc.) may be returned within 7 days of delivery.

  • Items must be:

    • Unused and in original packaging

    • With all parts, manuals, and accessories included

  • Once we receive and inspect the item, we’ll issue a refund to your original payment method (minus any shipping charges, unless the return is due to our error).

3. Shipping Errors & Damaged Orders

  • If your order arrives damaged, incorrect, or incomplete, please contact us within 7 days of delivery.

  • We will work with you to send a replacement or issue store credit as quickly as possible.

4. Subscriptions

  • You can update, pause, or cancel your subscription according to the terms shown at checkout.

  • Changes must be made before your next billing date to apply to the upcoming shipment.

  • We do not offer refunds on shipped subscription orders, but we’ll review any issues case‑by‑case.

5. Wholesale & Custom Orders

  • Returns on wholesale, custom blends, private label, or toll roasting orders are handled individually.

  • Please reach out to us directly to discuss any concerns with these orders.

6. How to Start a Return or Report an Issue

To request a return or report a problem with your order, please contact us at:

Include your name, order number, and a brief description of the issue so we can help you quickly.

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